Please read these terms and conditions carefully before registering or using any my11a service. This document outlines the rights, responsibilities, and policies governing all activities on our platform.
We believe in transparency. Here is a summary of the six core principles that underlie all my11a policies.
Each individual is only permitted to hold one registered account at my11a. Duplicate accounts or account sharing violates our terms and may result in immediate suspension.
Identity verification (KYC) is required before your first withdrawal is processed. This process protects your account and ensures funds are sent to the rightful owner.
All deposits and withdrawals must use the same payment method. Funds cannot be transferred to third-party accounts, ensuring the security of your transactions.
Each bonus received is subject to the wagering requirements stated in the respective promotion's terms before a withdrawal can be processed.
Your personal information is protected by 256-bit SSL encryption and will not be shared with third parties without your consent, except where required by law.
All games use independently third-party audited RNG. my11a is committed to responsible gaming and provides self-exclusion tools for all members.
By registering for or using the my11a platform, you agree to be bound by all terms and conditions set out in this document. If you do not agree with any part of these terms, please do not use my11a's services. This platform is intended for individuals aged 18 and above only. For more information on responsible gambling, visit Responsible Gaming page ours.
Welcome to my11a, an online entertainment platform built specifically to meet the needs of Malaysian players. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and my11a ("Company," "we," or "Platform").
These Terms govern your access to and use of the my11a.app website, the my11a mobile app, and all services, content, features, and functions provided through our platform (collectively referred to as the "Services").
By performing any of the following actions, you are deemed to have read, understood, and agreed to be bound by these Terms:
If you are using the Services on behalf of a business entity or organisation, you represent that you have the authority to bind that entity to these Terms.
To be eligible to register and use my11a Services, you must meet all of the following eligibility requirements without exception:
You must be at least 18 years of age at the time of registration. my11a takes the protection of minors seriously. We reserve the right to request proof of age at any time and to suspend an account until verification is provided.
My11a Services are offered to players in Malaysia. You are solely responsible for ensuring that your use of our Services is lawful under the regulations of your area of residence. my11a is not liable if you access this platform from a location that restricts or prohibits such activities.
You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt, are subject to a court order restricting financial activity, or are known to have serious gambling problems are discouraged from registering.
My11a employees, direct business partners, platform auditors, and their immediate family members (spouse, parents, children) are not permitted to register or play on this platform to avoid conflicts of interest.
Account registration at my11a is free and straightforward. However, there are several important rules that must be followed to ensure the safety of the platform and all its members.
Each individual is only permitted to register and use one account at my11a at any time. Owning more than one account ("duplicate account") is strictly prohibited regardless of reason or circumstance. If a duplicate account is detected, my11a reserves the right to close all associated accounts and withhold any balance, including wins obtained.
You are required to provide accurate, complete, and up-to-date personal information during registration, including your full name, date of birth, active email address, and reachable phone number. Providing false or misleading information is a violation of these Terms and may result in immediate account termination.
As part of our commitment to security and compliance, my11a conducts an identity verification process (Know Your Customer / KYC). You may be asked to submit the following documents:
The KYC process is typically completed within 24 business hours. Withdrawals will not be processed until identity verification has been successfully completed.
You are solely responsible for keeping your password and account login details confidential. my11a recommends using a strong password and enabling two-factor authentication (2FA) for added protection. Notify us immediately if you suspect any unauthorised access to your account.
My11a offers a variety of local Malaysian payment methods to make your deposit and withdrawal experience seamless. All financial transactions are subject to the following policies.
My11a supports the following payment methods for deposits and withdrawals:
The minimum deposit amount is RM 30 per transaction. The minimum withdrawal amount is RM 50. The maximum daily withdrawal limit is RM 50,000, subject to your account verification level. VIP members enjoy higher withdrawal limits based on their membership tier.
My11a fully complies with applicable anti-money laundering (AML) regulations. We maintain records of all transactions and reserve the right to freeze or delay processing of any transaction that raises suspicion under established compliance regulations. Any activity suspected of involving money laundering will be reported to the relevant authorities.
My11a offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to specific conditions stated in their respective promotion terms, and are generally subject to the following rules.
All bonuses received, including welcome bonuses, deposit bonuses, cashback, and other promotional bonuses, are subject to wagering requirements that must be met before any wins derived from those bonuses can be withdrawn. The specific wagering requirements are stated in the terms of each promotion.
New members are eligible for a 100% welcome bonus on their first deposit, up to the specified maximum limit. The bonus is credited automatically once the first deposit is successfully processed and is subject to wagering requirements as stated on the Promotions page.
Any attempt to abuse the bonus system, including but not limited to opening duplicate accounts to claim bonuses repeatedly, using automation software, or colluding with other players to exploit promotions, will result in cancellation of all bonuses received, account termination, and forfeiture of wins.
Each bonus has a set validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within the specified period will expire automatically and will not be re-credited.
To maintain a safe, fair, and enjoyable environment for all members, you agree to comply with the following conduct guidelines when using my11a Services.
You agree not to engage in any of the following activities:
Violation of any of the above conduct rules may result in a formal warning, temporary account suspension, cancellation of bonuses and pending wins, or permanent account termination, depending on the severity of the violation.
Your privacy is a top priority at my11a. We protect all your personal information to the highest security standards and operate under strict data protection principles.
All data you provide to my11a, including personal information, financial details, and activity history, is protected by 256-bit SSL encryption and stored on secure servers. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
My11a's use of your data is limited to the following purposes:
For full details on how we collect, use, and protect your data, please read our Privacy Policy comprehensive page.
You may close your my11a account at any time by contacting our customer support team. Before the closure is processed, you must ensure all active bonus wagering requirements have been met or the relevant bonuses cancelled, and any eligible balance has been withdrawn.
My11a reserves the right to suspend or terminate your account at any time, with or without prior notice, if:
If an account is terminated due to a Terms violation, my11a reserves the right to withhold any outstanding balance, including wins obtained through activities that breached the rules. For terminations due to other reasons, any available balance will be returned to you via your original payment method.
My11a provides its platform on an "as-is" basis. While we strive to ensure the platform operates seamlessly at all times, there are certain limitations to our liability that you should be aware of.
To the extent permitted by applicable law, my11a shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use our Services, even if we have been advised of the possibility of such losses.
This includes but is not limited to losses arising from service disruptions, technical failures, third-party cyberattacks, or any financial decisions you make based on information on our platform. Our maximum total liability to you under any circumstances shall not exceed the amount you deposited in the 30 days prior to the event giving rise to the claim.
My11a reserves the right to modify, add, or remove any part of these Terms and Conditions at any time based on operational, legal, or business requirements. Any amendments take effect immediately upon publication on our website unless otherwise stated.
For significant and material amendments, my11a will endeavour to notify members via email or in-app notification at least 7 days before the changes take effect. However, you are responsible for reviewing this page regularly to ensure you are always aware of the latest version of the Terms.
Your continued use of my11a Services after any amendments are published will be deemed as your acceptance of the revised Terms. If you do not agree with the changes made, you must stop using the Services and close your account.
These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to these Terms or the use of my11a Services shall first be resolved through good-faith negotiation between the parties.
If a dispute cannot be resolved through negotiation within 30 days, the parties agree to refer the dispute to binding arbitration in accordance with the applicable arbitration rules. The arbitration decision is final and binding.
My11a operates in compliance with all applicable licensing and regulatory requirements. You are solely responsible for ensuring that your use of my11a Services is lawful under the laws of your country or region of residence.
If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of my11a Services, our team is ready to assist you.
You can reach the my11a customer support team via:
For questions specific to your account, please log in before contacting support to help us assist you faster. For more information about our policies, you may visit our FAQ, Privacy Policy and Responsible Gaming.
Now that you understand our Terms and Conditions, you're ready to enjoy the best entertainment at my11a. Register a free account and claim your 100% welcome bonus today.